Terms of Service

These Terms of Service (the "Terms") form a binding agreement between O&L GLOBAL LLC ("O&L GLOBAL", "we", "us") and the person or organisation that accesses our website at olglobaltech.com or uses our software services (the "Customer", "you"). By creating an account, joining the waitlist, or using the services, you accept these Terms. If you do not accept them, do not use the services.

1. Who we are

O&L GLOBAL LLC is a limited liability company organised under the laws of the State of Missouri, United States, with its place of business in Harrisonville, Missouri, United States. You can reach us at legal@olglobaltech.com.

2. The services

We provide a business-to-business software platform that helps wholesale distributors, industrial suppliers and warehouse operators plan inventory. The platform analyses operational records you supply and produces demand forecasts, reorder points, suggested purchase quantities and related reports (the "Services").

The Services are currently offered as a limited pilot. Features, limits and availability may change while the product is in pilot. We will give you reasonable notice of material changes that reduce core functionality of a paid plan.

3. Business use only

The Services are intended solely for use by businesses and their personnel in the course of commercial activity. They are not offered to consumers for personal, family or household purposes. You must be at least 18 years old and authorised to bind the organisation you represent.

4. Accounts and security

• You are responsible for the accuracy of the registration information you provide.
• You are responsible for keeping credentials confidential and for all activity under your account.
• You must notify us promptly at support@olglobaltech.com if you suspect unauthorised access.
• You are responsible for the conduct of users you invite into your workspace.

5. Customer data and data restrictions

"Customer Data" means the records you or your users upload or connect to the Services. You retain all ownership of Customer Data. You grant us a limited, non-exclusive licence to host, process and transmit Customer Data only as needed to provide, secure and support the Services, and to meet legal obligations.

The Services are designed for operational inventory information such as item codes, descriptions, quantities, movement history, purchase orders, warehouse locations and supplier lead times. You must not upload or transmit through the Services:

• personal information about consumers or end customers, including names, addresses or contact details of individuals who are not your authorised users;
• protected health information or any data subject to HIPAA;
• payment card numbers or any cardholder data subject to PCI DSS;
• consumer credit information, background check data, or information subject to the Fair Credit Reporting Act or the Gramm-Leach-Bliley Act;
• government identification numbers, biometric identifiers, or precise geolocation data about individuals;
• data about children, or any special category data under applicable data protection law.

If you become aware that restricted data has been submitted, notify us at privacy@olglobaltech.com and we will work with you to delete it. We may remove restricted data without notice where necessary to protect the platform or comply with law.

6. Acceptable use

You agree not to, and not to permit any user to:

• use the Services in violation of any applicable law, regulation, sanctions programme or export control;
• upload data you do not have the right to process;
• reverse engineer, decompile, or attempt to derive the source code or models behind the Services, except where such restriction is prohibited by law;
• probe, scan or test the vulnerability of our systems without our prior written consent;
• interfere with or disrupt the integrity or performance of the Services;
• resell, sublicense or provide the Services to third parties outside your organisation without our written consent;
• upload malicious code or use the Services to distribute unsolicited messages.

We may suspend access without prior notice where continued access presents a security, legal or operational risk. We will restore access promptly once the issue is resolved.

7. Nature of forecasts and recommendations

The Services generate statistical forecasts and purchasing suggestions. These are decision support outputs, not instructions and not guarantees. Accuracy depends on the quality, completeness and history of the data you provide and on conditions outside our control, including supplier performance and market demand.

You remain solely responsible for your purchasing, pricing, inventory and financial decisions. A qualified person on your team must review any recommendation before you act on it. Nothing in the Services constitutes financial, accounting, legal, tax or professional advice.

8. Fees, billing and taxes

• Fees for each plan are those set out on our website or in your written order, in United States dollars.
• Subscriptions are billed in advance, monthly or annually according to the plan you select.
• Unless stated otherwise, subscriptions renew automatically for successive periods until cancelled. You may cancel at any time before the next renewal date.
• You authorise us and our payment processor to charge the payment method on file for the applicable fees.
• Fees exclude taxes. You are responsible for any sales, use, VAT or similar taxes, other than taxes on our net income.
• We may change prices with at least 30 days' notice before the change applies to your next renewal period.
• Amounts that remain unpaid after notice may lead to suspension of access.

9. Cancellation and refunds

You may cancel a subscription at any time from your account or by writing to billing@olglobaltech.com. Access continues until the end of the period you have paid for. Refund conditions, including our 14-day refund window for new subscriptions, are set out in our Refund Policy, which forms part of these Terms.

10. Intellectual property

We own the Services, including all software, models, interfaces, documentation and trademarks, and all related intellectual property rights. Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Services during your subscription term for your internal business purposes.

We may create aggregated, de-identified statistics about platform usage that cannot reasonably be used to identify you or any individual, and may use those statistics to operate and improve the Services. We do not use your item-level Customer Data to build products for other customers.

11. Feedback

If you send us suggestions or feedback, you grant us a perpetual, royalty-free licence to use it to improve the Services. We are not obliged to implement or compensate for feedback, and we will not publicly attribute it to you without your permission.

12. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect that information with at least reasonable care, use it only for purposes of this agreement, and disclose it only to personnel and service providers who need it and are bound by comparable obligations. This does not apply to information that is public, independently developed, or lawfully received from a third party, or where disclosure is legally required.

13. Third-party services

The Services rely on third-party infrastructure providers, and may offer optional connections to systems you use, such as your ERP. We are not responsible for third-party services or for data you choose to send to them. Your use of a third-party service is governed by that provider's terms. Providers we rely on to deliver the Services are listed in our Privacy Policy.

14. Term, suspension and termination

These Terms apply while you use the Services. Either party may terminate a subscription at the end of the then-current period. Either party may terminate immediately if the other materially breaches these Terms and does not cure the breach within 15 days of written notice.

On termination, your right to access the Services ends. You may export your Customer Data before the termination date, or request an export within 30 days afterwards. We will then delete or de-identify Customer Data in accordance with our Privacy Policy, unless retention is required by law.

15. Disclaimer of warranties

Except as expressly stated in these Terms, and to the maximum extent permitted by applicable law, the Services are provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services will be uninterrupted, error-free, or that forecasts will prove accurate. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

16. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost goodwill, or loss of anticipated savings, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Services is limited to the greater of (a) the total fees you paid us for the Services in the 12 months immediately before the event giving rise to the claim, or (b) one hundred United States dollars (USD 100). These limits do not apply to a party's liability for fraud, wilful misconduct, or death or personal injury caused by negligence, or to your obligation to pay fees due.

17. Indemnification

You will defend and indemnify us against third-party claims arising from (a) Customer Data you submitted in breach of section 5, (b) your use of the Services in violation of law or these Terms, or (c) your infringement of a third party's rights. We will defend and indemnify you against third-party claims that the Services, as provided by us, infringe a United States intellectual property right, provided you notify us promptly and allow us to control the defence.

18. Changes to these Terms

We may update these Terms from time to time. If a change materially reduces your rights, we will give at least 30 days' notice by email or in-product notice before it takes effect. Continued use after the effective date means you accept the updated Terms. The "Last updated" date at the top shows the current version.

19. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, United States, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting formal proceedings, the parties will attempt in good faith to resolve any dispute by written notice and discussion for 30 days. If that fails, the state and federal courts located in Missouri have exclusive jurisdiction, and both parties consent to venue there. Nothing prevents either party from seeking injunctive relief to protect its intellectual property or confidential information.

20. General

• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Assignment. You may not assign these Terms without our written consent, except to a successor of your business. We may assign to an affiliate or in connection with a merger or sale of assets.
• Severability. If a provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Independent parties. No partnership, agency or employment relationship is created.
• Entire agreement. These Terms, together with the Privacy Policy, Refund Policy and any written order, are the entire agreement between the parties on this subject.
• Notices. Legal notices to us go to legal@olglobaltech.com. Notices to you go to the email address on your account.

21. Contact

O&L GLOBAL LLC
Harrisonville, Missouri, United States
General: support@olglobaltech.com
Legal: legal@olglobaltech.com