Refund Policy

This Refund Policy explains when O&L GLOBAL LLC issues refunds for subscriptions to the O&L GLOBAL inventory planning platform. It forms part of our Terms of Service. All amounts are in United States dollars.

1. Joining the waitlist costs nothing

Requesting early access does not create a payment obligation. We never charge a card without a subscription that you have explicitly started, and we confirm pricing in writing before any charge is made.

2. 14-day refund window for new subscriptions

If you subscribe to a paid plan for the first time and decide within 14 calendar days of the first charge that the platform is not right for you, write to billing@olglobaltech.com and we will refund that first payment in full. You do not need to give a reason.

The window applies once per organisation. It covers the subscription fee only, not separately quoted implementation work that has already been delivered (see section 6).

3. Cancelling a monthly subscription

• You can cancel at any time from your account settings or by emailing us.
• There is no cancellation fee and no minimum term on monthly plans.
• Cancellation stops the next renewal. Your workspace stays active until the end of the period you already paid for.
• After the 14-day window described above, we do not refund partial months of an active monthly period.

4. Cancelling an annual subscription

• Within 14 days of the first annual charge: full refund.
• After 14 days: we refund the unused whole months remaining in the annual term, less any discount you received for paying annually, calculated at the equivalent monthly list price for the months you used.
• Renewal reminders are sent at least 14 days before an annual renewal date so you have time to decide.

5. Service disruption

If a confirmed fault on our side makes the platform substantially unusable for more than 24 consecutive hours in a billing period, tell us and we will credit or refund that period on a pro-rata basis. Planned maintenance announced in advance, problems caused by your own systems or connections, and interruptions outside our reasonable control are not covered.

6. What is not refundable

• Onboarding, data-cleanup or custom implementation work that has already been delivered and accepted.
• Fees for periods already used, outside the cases described in sections 2, 4 and 5.
• Third-party charges you incur directly with another provider, such as your ERP vendor.
• Taxes already remitted to a tax authority, where the authority does not allow recovery.
• Accounts terminated by us for breach of the Terms of Service, including submission of prohibited data or unlawful use.

7. How to request a refund

1. Email billing@olglobaltech.com from the billing contact address on the account.
2. Include your company name, the invoice number or charge date, and the amount.
3. We acknowledge within 2 business days and complete our review within 5 business days.
4. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, funds usually appear within 5 to 10 business days after we process them.

Refunds are made in the original currency of the charge. We do not compensate for exchange rate movement or for fees your own bank may apply.

8. Duplicate or incorrect charges

If you spot a duplicate charge or an amount that does not match your plan, contact us and we will investigate. Confirmed billing errors on our side are refunded in full, regardless of how much time has passed.

9. Please talk to us before a chargeback

If something looks wrong on your statement, email billing@olglobaltech.com first. We would rather fix the problem directly and quickly than work through a card dispute. We keep clear records of subscriptions, invoices and cancellations, and we will share them with you on request. Accounts under an unresolved dispute may be suspended until it is settled.

10. Failed payments

If a payment fails we retry and notify the billing contact. If payment is still outstanding after 14 days we may suspend access. Data is retained for 90 days after suspension so nothing is lost while you sort out payment details.

11. Price changes

We give at least 30 days' notice before a price change applies to your renewal. If you do not accept the new price you may cancel before the renewal date at no cost.

12. Changes to this policy

We may update this policy. The version in force is the one published on the date of your charge, and the "Last updated" date above shows the current version. Changes are not applied retroactively to a payment already made.

13. Contact

O&L GLOBAL LLC
Harrisonville, Missouri, United States
Billing: billing@olglobaltech.com
General: support@olglobaltech.com